How to Order Online from JioMart on WhatsApp

Reliance Industries has entered a partnership with Whatsapp to promote its services and provide the ability for customers to shop right from WhatsApp. The company’s new eCommerce platform, JioMart or ‘Desh Ki Nayi Dukaan’ (the nation’s new store) and its partnership with the vastly famous messaging app WhatsApp allows consumers to buy from nearby grocery stores.
The delivery service from Reliance and WhatsApp partnership is now live and available in three cities near Mumbai – Navi Mumbai, Thane, and Kalyan.
Here is a tutorial on how to take advantage of this service to avoid going out for grocery supplies in this perilous times of COVID-19 and social distancing.

Order Online via JioMart on WhatsApp

  1. The first thing you need to do is to save JioMart’s official contact number 88500 08000 to your phone’s contacts. When you do this, JioMart’s Business account will show up on your WhatsApp contacts list.

jiomart whatsapp
2. Open JioMart’s conversation window and send a “Hi” message. You’ll now get a link to start placing your orders. Orders placed will be available for pick up within the next 2 days.
jiomart whatsapp conversation
3. Click on the link and open the web page from the web browser of your choice. Now, fill all essential details such as mobile number, area, locality, flat or house number, society name, and your full name. Also, check the “Receive updates on WhatsApp” box.
jiomart order page
4. On the page that appears now, you’ll see the list of items available to purchase. Choose all the items you need and tap on the “Place Order” button in the bottom right corner of the page.
jiomart catalog
5. You will see an order confirmation along with the total amount on the next page. Also, a detailed order report will be sent to your WhatsApp number in PDF format as soon as you place the order.
jiomart order receipt
6. According to the order confirmation message, JioMart will send SMS notifications to let you know that the order is ready to be picked up. The products you order through JioMart must be physically picked up from the nearest local grocery store. The Google Maps location for the nearest JioMart Kirana store will be linked along with the message.
jiomart location gmaps
Currently, JioMart accepts a single payment method – cash. However, we could expect JioMart to offer online payment methods when the service gets a broader rollout. Reliance will sell products with its own labels under the brand names Best Farms, Good Life, Masti Oye, Kaffe, Enzo, Mopz, Expelz, and Home One.
So, that’s how you order items from JioMart on WhatsApp. If you’re in one of the supported areas, check out the service and let us know your experience in the comments.